AbuElkher Print Store


Customer Service

Job Description

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding services provided
  • Providing customers with the project information according pre-call script
  • Identifying, escalating priority issues or complicated customer calls to team leader where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Recording details of comments, inquiries, complaints, and actions taken.

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