Customer Service
Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding services provided
- Providing customers with the project information according pre-call script
- Identifying, escalating priority issues or complicated customer calls to team leader where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Recording details of comments, inquiries, complaints, and actions taken.
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